Delivery Guide

Effective Date: 1 January 2026

Getting It to Your Door: There is nothing quite like the excitement of waiting for a premium package to arrive. At DOVSAV, our logistics crew considers shipping to be a crucial part of the luxury experience. We have partnered with the world’s most reliable and speedy delivery networks to ensure your care essentials reach your doorstep safely, securely, and with zero hassle. This Delivery Guide outlines exactly how we pack, process, and physically transport your favorite items across the globe.

Processing Your Order: The moment you hit that checkout button, our warehouse team springs into action. For our everyday retail customers, we aim to carefully pick, pack, and process your order within a lightning-fast 24 to 48 hours. For our amazing B2B partners placing massive bulk orders through wholesale@dovsav.com, processing might take a tiny bit longer—usually 3 to 5 days—because palletizing large freight shipments requires extra love, care, and meticulous quality control checks.

Domestic and Global Journeys: Whether you live right down the street or on the other side of the planet, DOVSAV is committed to reaching you. For our domestic shoppers, standard delivery typically takes a breezy 3 to 5 business days. For our international community spanning over 150 countries, the journey can take anywhere from 7 to 21 days depending on the distance. We also offer expedited shipping options at checkout for those moments when you simply cannot wait.

Customs, Duties, and Taxes: Shipping luxury goods internationally involves dealing with border control, which is unfortunately out of our hands. When your DOVSAV package arrives in your home country, your local government might charge import taxes, customs duties, or handling fees. Please remember that our crew does not cover these extra costs. All international customs charges are the absolute responsibility of the buyer or the receiving wholesale business.

Tracking Your Goodies: We know you want to watch your package’s journey every step of the way. As soon as your order leaves our secure facility, our automated system will instantly shoot you an email containing a live tracking link. You can use this special link to see exactly where your DOVSAV essentials are, when they cross borders, and the estimated hour they will finally land on your front porch.

Hiccups Along the Way: Even the best delivery networks sometimes hit a bump in the road. If your tracking link says “delivered” but your hands are empty, please check with your neighbors or local postal worker first. If your package is genuinely lost in the void, or if it arrives looking like it survived a wrestling match, take some quick photos and email our concierge team at info@dovsav.com within 48 hours. We will jump in and make it right.